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- HP Community
- Printers
- Printer Setup, Software & Drivers
- P3015 with Mac OS 10.15.7

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11-04-2020 09:12 AM
I have an HP LaserJet P3015 and can't seem to make it work with my iMac. HP Easy Start finds the computer, but then gives the following error: "We were not able to automatically locate any software options for this product."
Looking online, I can't find the printer driver either. When I use the macOS internal printer setup the setup completes, but then I get the errors about malware/"... will damage your computer" that seem to have cropped up in the last few weeks.
Either case, I can't print - any ideas? Thank you!
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Accepted Solutions
11-04-2020 03:24 PM
Turns out that this was related to the HP driver/malware warnings over the last few weeks; I just happened to try to add this printer to my machine at the wrong time...
This is the article that helped me fix it. Once I removed all things related to HP printers software (using HP Easy Start), adding the printer via the usual Mac process fixed it like a charm:
https://appleinsider.com/articles/20/10/27/how-to-remove-hp-printer-driver-malware-from-mac
11-04-2020 03:24 PM
Turns out that this was related to the HP driver/malware warnings over the last few weeks; I just happened to try to add this printer to my machine at the wrong time...
This is the article that helped me fix it. Once I removed all things related to HP printers software (using HP Easy Start), adding the printer via the usual Mac process fixed it like a charm:
https://appleinsider.com/articles/20/10/27/how-to-remove-hp-printer-driver-malware-from-mac