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Locked

‎09-13-2024 06:56 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I had trouble with my printer and so am trying to reinstall it. It refuses my PIN code in setup. The PIN code I am using is on the inside of the door for cartridges

 

Category:
1 person had the same question
2 REPLIES 2

‎09-15-2024 01:24 PM

HP Recommended

Hi @Duncan45,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with setting up your printer on the network.

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Error messages or Blinking lights (if any) on the unit.

- May I know which application are you using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-15-2024 02:09 PM

HP Recommended

I have run into this issue on some of the new Laserjet models and the solution is to perform a factory reset from the control panel. Consult the user guide for your model at support.hp.com

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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