PRINTER NOT WORKING AFTER LATEST WINDOWS UPDATE

[Nicholas991]

Hi

I have a laserjet M1217nfw and it has stopped working since the last update for Windows 10.

I dont want to roll back the update because it will be a temporary fix.

Anybody experiencing similar and has a solution?
I downloaded the drivers again from HP wesbite and reinstalled, even tried repair tool.

When I look at the printer icon on my computer, it shows as "NO DRIVER".

Windows update is 21H2, windows feature experience pack 120.2212.4180.0, using Windows 10 home single language edition

[Nal_NR · Accepted solution]

Hi @Nicholas991,

Welcome to the HP Support Community. 

I understand that your printer not working. I'd like to help!

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Did you reinstall the drivers/software from the root level to avoid the issue?
• Have you considered using the Windows built-in drivers?

While you respond to that, here's what I recommend you do:

I recommend you delete the driver at the root level and retry, follow the steps below: 

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, use this link to find the drivers compatible with your windows and install it.

If the issue persists, please go ahead and install the windows built-in drivers: 

If a full-feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.

   NOTE:

Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.

See the Frequently asked questions in this document for additional information, including how to scan using this driver.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: https://hp.care/2igKeU1

(By the end of this article all the issues should be resolved)

Check this link for steps on using the built-in drivers for scanning: https://hp.care/2FVf9MV

Keep me posted,

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Nicholas991,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

[Nicholas991]

Thank you.

Your solution above has solved my challenge