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‎06-18-2026 04:42 PM

HP Recommended

Powered off HP 4500 printer & HP Win 11 PC.  Powered both on, restarted PC.  Printer still shows "offline".  Downloaded and executed HP diagnostic tool, it reports printer is operational.  Manually executed printer 4500 Printer Status Report & Wireless Network Test Results.  BOTH show no problems.  One document stuck in print queue.  "PRINTER PREFERENCES" does not appear in Win 11 Settings for selected printer.

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