PRINTER REGIONALIZATION RESET FOR HP OfficeJet Pro 9730e

[ereyes8176]

I relocated from the USA to Mexico and bought toner for my printer here. However, the printer isn't accepting the new toner. I need to change the region setting from USA to Mexico so the toner works properly. Please assist!

[VikramTheGreat]

Hi @ereyes8176,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

I request you to please get back to me with the following information, so that I can help you change the region settings on the printer.

Do you still have the ink cartridges for both regions

Do you have a printer USB cable?

Which OS is on the PC? Is it Windows or Mac?

Do you have the printer's full-feature software and drivers installed on your PC?

Hope this helps!

[ereyes8176]

Hi Vikram,

Thank you for getting back to me. To answer your questions:

Do you still have the ink cartridges for both regions? Yes

Do you have a printer USB cable? Yes

Which OS is on the PC? Is it Windows or Mac? Windows

Do you have the printer's full-feature software and drivers installed on your PC? Yes

[VikramTheGreat]

Hi @ereyes8176,

Step 2:

1) Launch the printer software from the desktop icon or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.
 

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.
 

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.
 

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.
 

5) Take a screenshot of the screen and send it to me in private.