PRINTER not recognized by the iOS 11.2

[ARMA93]

I have tried this before, did you read my first message? When I choose 11.2 OS it starts from the very beginning, it asks to download easyprint, which is not working. Do you have a separate driver file for that printer for iOS 11.2? Non of the links and apps is working this case. Interesting that I have to describe this three times on official support portal.

[Jay_G24 · Accepted solution]

@ARMA93, initially when you tried to install the driver the uninstallation wasn't done , that is the reason the driver link was shared again after using HP Uninstaller.

Were you able to try it again?

If the issue persists, Add the AirPrint printer to the Mac printer queue

Confirm you are using AirPrint by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign  to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Let me know how this goes!

[ARMA93]

I used installer and after it finished the process (it didn't uninstall the easy start surprisingly) I reinstalled the HP smart, no changes. I went to preferences you mentioned and there's no air print option in drop down menu.. But it's still a positive news that the printer is showed in the previous page as USB connected device.

[ARMA93]

I tried to reboot Mac one more time and now the air print option appeared but when I try to print something it stops at print line menu, when I opened it it says "searching for printer" and nothing happens.

[ARMA93]

Alright I guess I managed this. Thanks for showing additional preferences and options by the way, it helped me finally. So you need to connect to printer as a wi-fi, print something and then get back to normal wi-fi network to go on, then air print is working. It looks stupid but it's not that obvious (esp. with that many programs and tools you have). Thanks for assistance! thread can be closed now I believe.

[Jay_G24]

I am glad the issue is resolved.

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!