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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ARMA93
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Message 1 of 16
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Solved!

PRINTER not recognized by the iOS 11.2

HP Recommended
Laserjet pro 1025nw
macOS 11.0 Big Sur

Device product name: ce918a, SN: [personal info removed]. Seems like a circularized trouble. Official website asks to install hp easy print, inside this SW it says it can't find the printer and initialize the device so please go to hp website where it asks to download easy print again. Btw there's no 11.2 OS available for choosing in OS list. Could you please send the driver for this printer? Or how we can finally initialize the instrument. Thank you!

15 REPLIES 15
Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
Message 2 of 16
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Hi @ARMA93,

 

I'd like to help!

 

Here is the link to download easy start for your mac os 11.2-Software and drivers for HP LaserJet Pro CP1025nw Color Printer

 

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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ARMA93
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Hi! Thanks but this is actually not working, it tells you to download easystart, but inside the software it can’t find the printer, it tells to download drivers manually. Which sends you to website and dowloading easystart again. That’s actually why I created this request.

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Jay_G24
HP Support Agent
HP Support Agent
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Message 4 of 16
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follow the instructions below to remove and reinstall the HP printer software.

  1. Download HP Uninstaller.zip.

  2. Double-click the HP Uninstaller icon.

    HP Uninstaller .zip file icon

  3. Double-click the HP Uninstaller app.

    HP Uninstaller app icon

  4. If a confirmation message opens, click Open.

    Clicking Open in a confirmation message

  5. Follow the in-app instructions to uninstall all the HP software from your system.

  6. If you are prompted for credentials to continue, type the User Name and Password, and then click OK.

    Typing the user name and password and then clicking OK

  7. Once the Uninstaller removes the software, close the HP Uninstaller app.

  8. Go to HP Customer Support - Software and Driver Downloads.

  9. Type your printer model, and then click Submit.

  10. Under Driver or Driver-Product Installation Software, download the latest software for your printer.

    NOTE: 

    This might be HP Easy Start, HP Smart, or Mac Printer Driver version 5.1. System administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly for use in managed or remote deployment environments.

  11. Once the download completes, open the software and follow the prompts to complete installation.

  12. For Mac Printer Driver version 5.1, open System Preferences, and then open Printers & Scanners to re-add your printer.

Let me know how this goes!

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ARMA93
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The link from step 7 is not valid, error occurred. 

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Jay_G24
HP Support Agent
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What is the error message you received?

Have you restarting your computer and trying again?

 

Let me know!

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ARMA93
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Error 404.

Yes, I tried restarting my compute. print screen.png

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Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
Message 8 of 16
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Could you try a different browser?

 

Let me know!

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ARMA93
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I've tried both safari and google chrome. I guess it's smth with the link itself, it's highly unlikely to be connected somehow with the OS or web browser.

ARMA93_0-1618062857226.png

 

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Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
Message 10 of 16
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Try this link and check if you're able to download the drivers.

 

Let me know!

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