Create an account on the HP Community to personalize your profile and ask a question
04-06-2021 02:19 PM - last edited on 04-06-2021 02:23 PM by RodrigoB
Device product name: ce918a, SN: [personal info removed]. Seems like a circularized trouble. Official website asks to install hp easy print, inside this SW it says it can't find the printer and initialize the device so please go to hp website where it asks to download easy print again. Btw there's no 11.2 OS available for choosing in OS list. Could you please send the driver for this printer? Or how we can finally initialize the instrument. Thank you!
Solved! Go to Solution.
04-09-2021 07:45 AM
I'd like to help!
Here is the link to download easy start for your mac os 11.2-Software and drivers for HP LaserJet Pro CP1025nw Color Printer
Keep me posted.
And, Welcome to the HP Support Community.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping
04-09-2021 10:59 AM
Hi! Thanks but this is actually not working, it tells you to download easystart, but inside the software it can’t find the printer, it tells to download drivers manually. Which sends you to website and dowloading easystart again. That’s actually why I created this request.
04-09-2021 12:14 PM - edited 04-10-2021 08:03 AM
follow the instructions below to remove and reinstall the HP printer software.
Download HP Uninstaller.zip.
Double-click the HP Uninstaller icon.
Double-click the HP Uninstaller app.
If a confirmation message opens, click Open.
Follow the in-app instructions to uninstall all the HP software from your system.
If you are prompted for credentials to continue, type the User Name and Password, and then click OK.
Once the Uninstaller removes the software, close the HP Uninstaller app.
Type your printer model, and then click Submit.
Under Driver or Driver-Product Installation Software, download the latest software for your printer.
This might be HP Easy Start, HP Smart, or Mac Printer Driver version 5.1. System administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly for use in managed or remote deployment environments.
Once the download completes, open the software and follow the prompts to complete installation.
For Mac Printer Driver version 5.1, open System Preferences, and then open Printers & Scanners to re-add your printer.
Let me know how this goes!