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Locked

‎09-21-2020 09:36 AM

HP Recommended
Product: HP 9025 printer
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 9025 All-in-One Printer (1MR66A#B1H).  HP sent us a replacement printer and we can't figure out how to pack it up so we can return it. 

 

There are no videos for re packing.  Only videos of unpacking.  We are in our 70s and it is difficult for us to lift it, etc.

 

COVID prevents us from asking for help from a younger person!

Terri

Category:
1 REPLY 1

‎09-24-2020 06:48 AM

HP Recommended

@T-D1


Welcome to HP Community

 

I have gone through your Post and would like to help

 

There is no specific way of packing it. Just use the available packing material and just ensure the printer fits inside the box

 

Then use the prepaid shipping label to send the faulty printer to HP

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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