Paper Jam. Clear the jam, and then press OK

[JimmySchofield]

I really wish you could help me, I do not know if the company will help me or not. I have a very excellent printer number 8500. I did not complain to her because she was doing well. But after a while,

https://support.hp.com/us-en/product/model/4116998/document/c02142414

I applied all the explanation on this page, although I work as a computer engineer, but unfortunately, I think there is a technical fault programming in the printer. Not a hardware bug

[JimmySchofield]

please somebody help me please 

[Betty0610 · Accepted solution]

@JimmySchofield

Welcome to the HP Support Community.

I recommend you to contact the HP Support Team as this could be a hardware issue.

Link: https://support.hp.com/us-en/contact-hp?openCLC=true

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[JimmySchofield]

Thank you. I called the support and explained everything to them. Unfortunately, the date of the guarantee of the item has been over for some time. I was offered to buy a new product, and believe me, the solution I did not like. Because the technical flaw in printer programming is not hardware. Anyway, thank you for helping me. Support, unfortunately, did not help me anything. Although I was hoping to get valuable help. But it seems to me that the company's policy has changed. In the past, if you have a product from the company and the warranty is over. They replace the product because the defect is technical programming and not repaired..  thanks for you again 

[Arthur-c]

@JimmySchofield

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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