Paper Jam and Improper shutdown on HP Officejet Pro 8600

[Kai20208]

Hi,

We have an HP Officejet Pro 8600 e-All-in-One Printer - N911a.

When I turn on the printer I get an 'Improper Shutdown' message. If I click OK to that message I get a 'Paper Jam' message. I have been through looking for paper jams, cleaning the rollers and resetting the printer buy turning pulling out the plug while the printer is turned on. I also blew out the carriage area and the duplex mechanism with compressed air.

In other thread, Jeet_Singh mentioned an advanced reset procedure which he sent via private message.  Can I do the same to resolve the issue?

Thanks.

[Betty0610]

@Kai20208

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Kiwi42]

@Betty0610 I have the exact same problem. Could you please send it to me too. Thank you!