Paper tray for HP OfficeJet Pro 9125e does not snug up to paper for 8.5x11

[jofoco4]

Ha, FlyMcGiverfisher305! Brilliant work slayng the bad guys with a paper clip, a 5 Iron and the Arts Section from last week's WAPO.

I'm following your lead. That tab definitely looks like someone somewhere in HP's design stream tried to build in a fix for this issue, but it clearly didn't make the cut.

Using that tab to release the slider and then securing the slider in place looks like a good workaround, as funky as it looks and handles.
And I second your "Shame on the NYT" ... I saw that same review and had the same reaction.

Thanks for your post!

~Jed

[DAVEP22]

At least its good to know it's not me

I ended up Pressing the gray button, and sliding the tray back  in the place "so to speak" and putting the paper tray back in

[Salty15]

Your answer does nothing to fix the problem, of the paper sliding back and creating a "Out of Paper" error message.
Where is the 8.5 X 11 stop/lock position on the paper tray? When the paper tray is locked in the 11" position, it measures 10.5", meaning the paper is then riding high on the 2 horns on the forward part of the tray. Or are we only able to run 10 sheets of paper at a time?

[jofoco4]

Hey Salty ...

I feel your pain.

The responses from Alden (above) are the only ones that apparently come from someone with any connection to HP, and we agree those responses were less than helpful.

Flyfisher came up with a way to hold the cassette together with spit 'n glue, in a way which comes close to doing what HP should have done before they released this product. But his solution is a home-made work around; it's just good ol' creative ingenuity.

That said, you're right. Flipping up the center grey 'stop' furthest back in the cassette sets you at the length for a #10 Envelope, which is only 9 1/2", so yes ... if that's what you do, your 11" paper will ride very high up on the racks in front, and probably jam like crazy.

Try this. Locate the small rectangular button you see as you look down on an empty cassette, press it, and then slide the pieces of the cassette so you just see the molded "A4" setting on the bottom. If you get to that point, you can then tape the crap out of it to hold the two pieces of the cartridge in place and your 11" paper should stop at about the right place.

But remember. *This is not an HP solution*. It's a totally funky workaround, and it's insulting for HP to leave the customers in this position of having to trick the printer into actually, you know, working.

Good luck! And if you find a different solution, do share! There's lots of us out here who'll be interested in a better fix!

If this fix doesn't work for you, regrettably, that's the way it goes.

[Philip_1956]

I too just purchased the 9125e as a replacement for my HP Officejet Pro 8600 Plus.  I am definitely NOT satisfied with the quality of the paper tray.  I also find there is no back guide to hold 8-1/2 x 11 paper securely in place.  This one issue has me completely disappointed in the quality of this printer.  Should have spent the money to get my 8600 Plus repaired!!

[jofoco4]

Hey, Philip ...

Yeah, it's a real drag.

And don't get me started about the headache I'm encountering trying to print checks.

It will be a nice if anybody out there frOM HEWLETT PACKARD IS LISTENING!! ... and can provide some news that might help restore how we all are feeling about HP as a result of this insult to their customers.

It's such a drag. They used to be so good. For me, it's a "never again" mistake.

~Jofoco4

[Philip_1956]

Yea usually a company tries to improve on their previous products.  That surely didn't happen with these printers.  I was also looking at the Epson WorkForce line.  They had an injet that prints 13" x 19".  I decided on the HP because that's all I've ever purchased.  I hope I didn't make a huge mistake!

[mtgill]

Same here....Had HP 8600 for 10 years, it was great.

Bought 9125e, paper tray problem with no lock for 8.5x11.

Cant risk dealing with for long term, going to return and buy another brand.

[kox2ko]

i have the same question

[jofoco4]

Hey Mtgill and Kox2ko ... I'm afraid solutions have not been forthcoming from HP. Pardon the expression, but it is what it is.

At this point it seems each of us is left to either find a way to live with the shortcomings of this device ... or return it/give it away/throw it away, and look elsewhere for a device that is better designed.

... jofoco4