Paring the right printer to my MacBook Pro 10.15.7

[jenmcgeehan]

What are my HP Printer options that will pare with my 2012 MacBook Pro 10.15.7? I just purchased the HP Envy 6155e and my computer won't seem to upgrade to the required minimum 11.0. Thanks

[Irwin6]

Hi @jenmcgeehan,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with connecting your Printer to the network or to the device from which you want to print.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[vernony]

Does anyone know the link , bags of irrelevant chat I'm looking for a link for HP Smart Tank Plus 559 . Gharstly tiny little operating buttons that almost need magnifying glass , but its all symbolism on them.Ha HP heard of etching the ruction about a button and if they are going to make it so difficult to find the driver for this could they no have provided a CD with the printer . I hate this printer IMO it was constructed as a work experience project ?

[Irwin6]

Hi @jenmcgeehan,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps from the below link to setup your printer and let me know if that resolves the issue.

https://support.hp.com/us-en/printer-setup/hp-envy-6100e-all-in-one-printer-series/2101795615/model/...

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support