Password "forgotten" for OfficeJet Pro 9010e

[Tratonix]

Hello,

I 'm not sure if I failed or it's a bug, but I "forgot" the admin password for my printer and the ews. 

I changed it using my password manager, so it shouldn't be written wrong or anything.

Now I'm not able to login to my device. Setting it to factory settings isn't possible either, because you need to login before.

Please help me to perform a hardware factory reset.

Greetings

[Mans]

@Tratonix 

Hello,

Please perform an restore the printer to the original factory defaults as follows:

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch Setup () icon.
2. Touch Printer Maintenance, and then touch Restore.
3. Touch Restore Factory Defaults.
   A message appears stating that the factory defaults will be restored.
4. Touch Continue. The printer will restart automatically.

Let me know if this has solved the issue or/and if the Restore Factory Defaults option is locked?

Are you registered for the HP Instant Ink service?

Do not hesitate to contact us in case of need.

Best regards,

[Tratonix]

Hello Mans,

thank you for your fast reply to my answer.

Unfortunately I'm not able to perform those steps, because I need the password to get into these settings. 

So I need a work around for resetting it without password. Or resetting the password of course 🙂 

[Mans · Accepted solution]

@Tratonix 

Thanks for your return,

You will need to follow the instructions below to solve this issue:

1. On the front panel of the printer, click four times on the location of the back arrow (the arrow being inactive).
2. A hidden menu will appear, click Support menu.
3. Scroll down to Reset Menu, and validate with OK.
4. Scroll down to Semi-Full reset, and validate with OK.
5. The printer will shut down, please restart it.
6. Please reconfigure the printer.

Don't hesitate to contact us in case of need.

Best regards,

[Tratonix]

Hi Mans,

thank you very much. This was exactly what I was looking for! 😄 

I found out, what the problem was before. 

I didn't "forgot" my password. It was too long for the system to accept, so it was shortened.

It didn't showed me an error or something, it just saved it in the shorter version. It was nowhere told, that there is a maximum limit of letters. Just as a little tip/feedback 😄 

Greetings

Tratonix

[Mans]

@Tratonix 

Hello and thanks for your return,

I welcome you to the English HP community support.
Congratulations!

Do not hesitate to contact us if needed

Best regards,