Photo Envy 7155 HP app post setup

[killroy1971]

I've reset my printer three times now. I've confirmed the network each time. I've reset my router. This keeps happening.

After resetting the printer, the HP App finds the printer.

I'm able to configure the printer for my WiFi network. I can view the network settings. The network test page states that the printer is connected.

After the printer has joined my WiFi network, and my Android phone reconnects to my WiFi network, the app can no longer find the printer. None of my computers can find the printer. I can't add the printer via IPP using the printer's reported IP address.

What does work? Emailing a print to job to the printer. That works fine, so the printer is connected to the Internet. The SMTP port is open. Apparently none of the other ports (HTTP, HTTPS, 9100, etc) are open or they are blocked. 

Is there a way for me to connect to this printer so I can troubleshoot or enable the missing local printing features? I specifically want to use the printer with my Mom's Chromebook, which can work with my HP laser printer via IPP but Mom doesn't live with me.

This is far more frustrating than it should be.

[sandytechy20]

@killroy1971

Welcome to the HP support community.

Restore the printer to the original network settings

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch

(Setup).

2. Touch Network Setup.

3. Touch Restore Network Settings.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

Update the printer firmware

Here are the steps:- Click here

Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).

2. Touch (Settings).

3. Touch Wireless Settings.

4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup. ,

5. Follow the display instructions to complete the setup.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[killroy1971]

Sandy, 

The problem was with a router setting. I have resolved the issue. 

[sandytechy20]

@killroy1971

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.