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‎02-19-2020 03:07 AM

HP Recommended
Product: Photosmart 1850
Operating System: Microsoft Windows 10 (64-bit)

Photosmart 1850 printer no longer communicates with laptop following Windows 10 up date. Although HP auto driver states a driver is available to cope with the change, it fails. Is there a suitable driver upp date?

1 REPLY 1

‎02-21-2020 03:49 PM

HP Recommended

@Gwyn60 Welcome to HP Community!

 

I understand that you are unable to communicate with the printer with a laptop.

 

Do not worry. I will try to fix the issue.

 

I would suggest you try the Windows built-in drivers. Follow the steps below: 

  

•    Go to Control Panel - Devices and Printers - Click on "Add a printer" and follow the on-screen instructions. 

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated. 

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane. 

  

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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