• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

My Photosmart 7520 printer is asking me to install the setup cartridges to complete the setup. I no longer have the setup cartridges.  I've installed replacement cartridges, the printer is stuck at the setup window.  The touch screen only shows the different color cartridges.

In previous forum postings, other users were able to resolve the same issue after receiving reset instructions from HP support.  May I get the instructions to reset the Photosmart 7520 printer to bypass the setup cartridge window?  Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@mongooserider

 

Welcome to the HP support community.

 

I understand that you want to bypass the setup cartridges, I am glad to assist you.

I am sending you a private message with the steps to skip setup cartridges and complete the printer's initial setup. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

@mongooserider

 

Welcome to the HP support community.

 

I understand that you want to bypass the setup cartridges, I am glad to assist you.

I am sending you a private message with the steps to skip setup cartridges and complete the printer's initial setup. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Sorry for the LONG gap in responding, motherboard on computer went to heaven and have been spending a LOT of time retrieving and re-installing software & data on new computer, your solution worked, thank you !!!!

HP Recommended

@mongooserider

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.