Photosmart B210a connection issues

[StillPrintless]

Unable to connect Photosmart Plus B210a 3-in-1 to laptop since latest Windows 10 update. Has a suitable software update for the printer been made? I have been going round in circles on the HP troubleshooting circuit and I have followed many other threads searching for a s olution.

[Raj1788 · Accepted solution]

@StillPrintless

A very warm welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

I understand that the printer is not communicating with the computer, need not worry we shall make sure they communicate without any hassel.

To provide you with an accurate solution, I'll need a few more details:

How long are you facing this issue?

Is copy working fine?

However, I recommend you delete the driver at the root level and retry, follow the steps below:

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 
6.) Open up the run command with the "Windows key + R" key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 
8.) Click on the "Drivers" tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers

Then, Click on this link: https://hp.care/2kI5hNz

Once done, assign manual IP to the printer using the below steps.

1) Print a Network configuration page from the printer's control panel. 
2) Look for IP address from the Network configuration page. 
3) Open web browser - Chrome or IE or any other browser that you are using. 
4) Type the IP address mentioned on Network configuration page into the browser's address bar or URL bar and press enter button. 
5) Go to the Network tab. 
6) Click on Networking from the left pane. 
7) Then click on Network Address (IP). 
8) Click on Manual IP Address and go to suggest a Manual IP. 
9) Scroll down the screen and select Manual DNS server. 
10) Enter the Primary and secondary DNS server from the Network Configuration page into the Manual Preferred DNS server field. 
11) Click on Apply. 

Refer to the video link for step by step instructions - http://hp.care/2cqpl6p 
Note: The video is for win 8 but steps are similar for other operating systems as well. You need to enter the IP address in the browser's URL or the address bar to access the printer page.

Do get back to me as I have a few more tricks up my sleeve, 

As we will follow up to ensure your concern is resolved,

That said, If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Cheers:)