Photosmart C6180 not online or responding to Mac / Catalina via USB connection

[ron0072]

Hello - after downloading latest driver, resetting my printer system, changing out USB cables, restarting the printer and Mac, I continue to have the issue with HP Printer is Offline or Not Responding (Mac).  All I did was move my HP Photosmart C6180 downstairs.  Any ideas?  thanks in advance.

[asmita6658]

Hi @ron0072

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.

To better assist you - 

1.) Is there an antivirus software installed on your Mac? If yes, please try disabling it and check if it works.

2.) Are you using a USB hub?

While you respond to that, go to System Information to check the if the USB is detected or not - 

1.) From the Apple menu, choose About This Mac.

2.) Click System Report.

3.) Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus.

Try a different port and cable if not detected.

Update the Mac using these steps - How to update the software on your Mac 

Hope this helps! Keep me posted. 

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