• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-21-2018 02:57 PM

HP Recommended
Product: HP Envy 7855
Operating System: Microsoft Windows XP (64-bit)

I received a warranty replacement printer, followed all the instructions to set it up and my laptop does not see it. HELP!

 

1 REPLY 1

‎12-21-2018 09:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Try this steps by following these videos:

 

HP Envy Photo 7855 7155 6255 : Using the HP Smart apps to connect and Setup printer

 

If the FULL feature software is not installed, here's how to do it:

 

HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software

 

Other relevant resources for your printer:

HP Envy Photo 7855 : Scan a document to PDF with a specified filename & date & time

 

HP Envy Photo 7855: Scan a document to PDF with enhancements

 

HP Envy Photo 7855 : Scan a document to PDF with a small file size

 

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.