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HP Recommended
HP LaserJet Pro M15w Printer

Dear friends at HP,

 

Thank you for your excellent printers. I've used them for
over forty years. Your HP LaserJet III was one of the best
printers ever made. While working as a computer consultant

for small businesses, I bought dozens of them for my clients.

 

I've recently bought an HP M15w printer, product number W2G51A,
largely because it's advertised to have linux drivers, which is
a requirement for me. Its serial number is [Personal Information Removed].

I've been having problems getting your hplip software to
work. I've untarred the source code from hplip-3.23.5.tar.gz.

First, I must get your hplip to accept my gcc. I'm using
a completely standard, vanilla gcc 10.2.1, running under
Debian linux, with kernel 5.10.0, and bash 5.1.4.

 

When I go to this source directory and run your 'configure' script,
it complains that my gcc cannot produce executables. The
reason is that, when your configure script calls gcc, it
it passes to gcc the command-line parameters "-auxbase conftest".
I have never seen a version of gcc that accepts these command-line
arguments. I have searched on the web, and I have not been able
to find a gcc that accepts these.

 

What versions of gcc, running on what operating systems,
are known to accept these command-line parameters, and to work
with this configure script?

 

So I write a simple perl script to replace gcc, that discards
the command-line arguments "-auxbase foobar". The result
is that your "configure" script starts spawning an unlimited
number of gcc processes, and, if I don't kill it, eventually
crashes the machine.

 

Can you suggest how I can get this driver to work?

 

I'd be glad to work with you, gratis, to modify your configure
script so that it functions and doesn't crash linux machines.

 

By the way, using your web site, https://support.hp.com,
has been a nightmare and a tremendous waste of my time.
I simply want an email address at which I can contact you.
Your web site sends me around in circles, and refuses to
give me any such information.

 

I give up on trying to find an email address for you, and
try to use your web page,
https://support.hp.com/us-en/contact/help/printer
to contact you. When I click on the button that tells the
site that I'd like help with printers, I get a circling
blue supposedly-progress indicator, and nothing more.

 

I get to
https://h30434.www3.hp.com/t5/forums/postpage/choose-node/true/board-id/OS

I click on "Others". The web page gives no response.

 

I eventually get back to this page.  This time it is letting me

type this text to you.

 

Thanks for any suggestions that you send me.

 

Very truly yours,

 

Lyman 

[Personal Information Removed]
[Personal Information Removed]

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.