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HP Recommended

I have a MAC and an HP OfficeJet Pro 9020 Series.

My printer is offline.

I've unplugged it three times and it is still offline.

Steps to fix?

1 REPLY 1
HP Recommended

Hi @frustrated611 

 

1. First, reset printer in MacOS with the steps provided in next video:

https://www.youtube.com/watch?v=ocbRTFp3K08

 

2. Then, please download and install  HP Printer drivers for MacOS from the next link:

https://apple.com/HP_Drivers.dmg

 

3. And go to System Preferences > Printers then Add the printer.

 

4. Check the steps in the next video to add your printer:

https://www.youtube.com/watch?v=QLNJAgwXV30

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

BADGE_VERSION_7_ferRX.pngdodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
In this tutorial, I show you how to add a printer on a mac. I'll show you how to connect a network printer (wireless) and a wired printer device. Get a FREE DOMAIN NAME and 50% Off Web Hosting For Your Website: http://goo.gl/iGVMmp MY SECRET WEAPON AND BEST TOOL TO GROW A YOUTUBE CHANNEL FAST ...
This video is updated https://youtu.be/vO0D1iSh6I8 If you are experiencing the Printer Offline or Printer Not Responding error messages on your Mac, follow the steps in this video to reset the printing system and resolve these common printing problems. We will show you how to fix the problem by ...
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