Potential compatibility issues with Mac OS

[Macuser8000]

I have a MacBook Pro laptop from 2019 currently running Mac OS 10.5.7 and need to update to a newer OS. I'm reviewing Mac OS 13 Ventura, 14 Sonoma and 15 Sequoia. Last time I updated my OS, I had significant problems with the printer connection and needed, in the end, to buy a new printer. This is the HP ENVY photo 7134 all-in-one printer that I have now. I was wondering whether anyone has any advice please regarding compatibility and the optimal update? Can I go straight to Sequoia, or should I play safe and choose 13 or 14? Thanks.

[Irwin6]

Hi @Macuser8000,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with printing from your latest Mac OS device to your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Macuser8000]

This seems to be an answer to a different query, but never mind, I have since updated my OS to Ventura 13.7.1 and the printer/scanner  seems to be working correctly. Thanks.

[Irwin6]

Hi @Macuser8000,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support