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Locked

‎08-07-2021 12:59 PM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Brand new printer - out of the box - the mains lead will not stay located securely - as soon as printing starts if "falls out" therefore losing power to the printer

 

So unsure if I will need to return printer to shop purchased in or to HP?

Category:
1 REPLY 1

‎08-07-2021 08:06 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Assume that the original power cord is used.  Will you be able to show us how the power cord is like when it's plugged in?

 

If able to return to the shop for a replacement, please do so.

 

Else, if the printer is still under warranty, contact HP for support.

 

https://support.hp.com/us-en/checkwarranty

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thanks

I am an HP Employee. Although I am speaking for myself and not for HP.
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