Power surge on the usb port

[Ali39238]

Hi.Last week I bought a new printer .It worked for a while and a few days ago a error appear ,,Power surge on USB port".

I tried already to update the usb drivers from device manger but still doesn't work.I even tried to conect the printer to other pc and still the same thing.

I have to mention that I have conected to my pc other usb devices and they work just fine.

Could the usb conection cable be the problem?

[Kumar0307]

@Ali39238, Welcome to the HP Support Community!

This could be an issue with the USB port on the printer. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your PC.

Click here to know different methods of updating printer firmware.

Try connecting the printer using a good known USB cable to a PC. Check if it detected by the PC.

Note: Do not use a USB hub

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!