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HP OfficeJet Pro 8035

I have the above mentioned printer.  After the most recent firmware update, my 3rd party cartridges are showing up as blocked.  HP did this a few years ago and had to revert it after being sued.  I would like access to the previous firmware so that I can actually use the hardware I purchased, but there is no access to said firmware anywhere on the site.

 

TLDR:  Can I get the previous firmware package, or should I cut my losses, trash the printer, and never purchase HP anything again?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
  • The printer is on the latest firmware, malbecpp1n001.2329b.00, according to the printer and W10 software.
  • It has been power cycled/drained multiple times.
  • It has been 'Factory Reset' through the standard menu.
  • It has been 'Semi-Full Reset' through the support menu.
  • The cartridges worked perfectly fine until it updated to the latest firmware.

I know you are a Support Rep so none of this is on you.  It's an unfortunate and shady decision by HP.  The printer has already been given away to a neighbor as I knew the likelihood of getting the previous firmware was almost nil, and didn't want to continue supporting a company that was doing this.    This will be the last HP product I purchase.

 

Thank you for your time.

View solution in original post

3 REPLIES 3
HP Recommended

Hi @JasonM999,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your Previous firmware for HP OfficeJet Pro 8035. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

 

You may refill your cartridges or use remanufactured cartridges or altered or cloned or Non-HP cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.   

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.   

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


 


A_Gayathri
HP Support Community Administrator.
HP Recommended
  • The printer is on the latest firmware, malbecpp1n001.2329b.00, according to the printer and W10 software.
  • It has been power cycled/drained multiple times.
  • It has been 'Factory Reset' through the standard menu.
  • It has been 'Semi-Full Reset' through the support menu.
  • The cartridges worked perfectly fine until it updated to the latest firmware.

I know you are a Support Rep so none of this is on you.  It's an unfortunate and shady decision by HP.  The printer has already been given away to a neighbor as I knew the likelihood of getting the previous firmware was almost nil, and didn't want to continue supporting a company that was doing this.    This will be the last HP product I purchase.

 

Thank you for your time.

HP Recommended

@JasonM999,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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