Print Driver Conflicts (???)

[John_Eldred]

I recently set up an additional HP printer (Laser 400 series) on my computer while out of town working with my team.  Now that I am home and using my daily HP printer (ENVY 7640) it has forgotten all settings and is defaulting to small photo size and other incorrect settings - everytime I print it has forgotten my changes and I have to go through all settings to confirm - how can I get it back to the way it was?

[Jeet_singh · Accepted solution]

Hi @John_Eldred,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues related to your HP Printer. Don't worry as I have a few suggestions which should help you resolve this issue

To provide you with an accurate solution, I'll need a few more details:

Have you tried to set HP Envy 7640 as the printer default?

Have you tried to uninstall and reinstall the printer drivers?

In the meantime, let's try these steps here: 

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

This looks like an issue with the printer drivers installed on your PC. I would suggest performing a clean install to try and fix the issue. Here are the steps:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: http://ftp.hp.com/pub/softlib/software13/printers/en7640/EN7640_Full_WebPack_40.11.1135.exe to download and install the printer software.

Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,