Print Job Cancels in Middle of Printing

[RBrady13]

Same problem as TracyO :When I print a document that is a full page document, about midway of printing there is a delay and the display says "Printing" and the little blue circle spins and then it says Print Job Cancelled and shoots the page out without the rest of the document being printed"  I also tried what Dvortex HP Support Agent suggested - no help.  If I use the HP Smart app the printer works somewhat better.  Not sure how I would print a web page with that app - but other functions print ok.

[The_Fossette]

@RBrady13,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to print from the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[RBrady13]

Did not solve the printer problem.  It tries to print, either prints 1/4 in of the document or none at all and then goes into a Canceling mode.  HP Smart say the printer is in some kind of alignment.  After about 1 min the Canceling goes away and the print shows ready - then about 30 seconds later it prints the document (not all the time thou) !  I have tried several blog ideas and none work.

[Riddle_Decipher]

@RBrady13 Please follow the below steps to assign a manual/static IP to resolve your concern:

-Verify in the printer that 'Auto Off/Sleep' is disabled. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto-Off. --Or use the Printer Assistant, Printer Home Page (EWS). Also, check your Printers Properties.

-If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.

-If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 at the Alternate DNS server. 

-Verify the printer is on the latest firmware by checking with the HP Support site.

In the router: (Refer to your router manual for information) 

Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 

Set router to 20Mhz only, or 145Mbps depending on the router. 

Always use WPA2-AES (Personal) encryption, but you can try `mixed' mode. 

Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why search the web).

If you have a dual-band router (2.4Ghz and 5.0Ghz bands), make sure the SSID's are NOT the same, they must be different for all bands, even for any Guest networks.

SSID broadcast must be enabled.

Save all settings. Power off both, wait 2 mins. Power on the router and wait 2 mins. 

Power on the printer and verify it reconnects to the router

You can also refer to the below video for the same. 

Note that, in the video, the interface shown is the Windows interface, but the steps are the same as it done using a web browser. 

And the article may have the title of another printer, but the steps are bound to help resolve your concern as well.

LINK: https://www.youtube.com/watch?v=SCnYyq80V9g

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.