Print and Scan Doctor Software issue

[Cherry10]

Whenever I run P&SDr  5.0  I get a message that there is a newer version which I download.  It extracts files and installs, but when P&SDr reruns automatically, I get the same message about a newer version.  It just keeps looping until I ignore the update message.  Not very helpful!

[Dvortex · Accepted solution]

Hello, @Cherry10 - Greetings!

Thanks for reaching out! I would glad to be of your assistance 🙂

I understand that we had an issue with the HP PSDR 5.0. This was a temporary glitch while upgrading from the 4.9 version to the 5.0 version.  I believe the issue is now fixed and you can download the correct PSDR 5.0 version from here:  http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

You can confirm based on the size of the Binary File (10.3 MB). Just download and execute the file found there and disregard first the self-update screen that comes up.

Alternatively, if you have any issues with your printer that needs our attention, I would be more than happy to assist you 🙂

Let me know if that helps! 

Good luck 🙂

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[Cherry10]

Thanks Dvortex - downloaded the updated version of P&SDr you directed me to and it fixed the issue.