Print and scan doctor baffled by "Driver error" diagnosed in brand-new DJ 3755

[LowerALR]

After diagnosing a "Driver error," the Print and scan doctor delcared: "The Scan driver is unable to communicate with the product," and prescribed:  "Save your work, and then close all applications.  Remove power from your printer by pulling out the printer’s power cord.  Plug the power cord back in, turn the printer back on and then click 'Restart Printer'."  After operator had followed these instructions, several times, the doctor's diagnosis has remained unchanged. 

Now what can the operator do?

[greenturtle]

Hi,

Thanks for using the HP Forums.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)

HP Customer Support - Software and Driver Downloads 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

If you are not sure how to do this, the following resource will walk you through the steps:

How to Uninstall Download & Reinstall a Printer software

These resources will be useful for you:

HP Deskjet 3720 3755 3730 3723 Download software install and connect wirelessly

HP Deskjet 3720 | 3723 | 3730 | 3755:How to resolve a Printer Offline issue

Hope that helps!