Print and scan doctor returns 'Device Status' and 'Driver check'

[Derick-Mojacar]

This is my first time here so I hope you might be able to help.

My product is now out of warranty but it was cheap whent bought from HP. After an Automatic software update from HP I am now  unable to scan from my computer albeit the printer will scan with manual intervention and I can print from the network connection.

I am using an automaticaly updated version of windows 10. 

Using the Print and Scan docor on Print shows 'Device Status' in red and  on Scan shows 'Driver Check' in red.  I have uninstalled and reinstalled the printer software on more than one occasion but it is still the same.

To make matters worse My ink estimate shows almost empty for Black but Ok for colour.  I have installed a new cartridge for Black but it still shows as almost empty.

The HP Printer assistant now only highlights PRINT and will not entertain SCAN.

Sorry to turn this problem into a Saga and I will more than likely buy a new printer, but if someone knows the answer it might help another printer rooky at some time.

Regards

Derick-Mojacar

I 

[atharva_gp · Accepted solution]

@Derick-Mojacar,

Thanks for reaching out to the HP Support community!

This looks like it could be a printer driver issue.

Let's try uninstalling the printer and re-installing the printer driver at the root level. This may fix the issue.

Follow the steps below:

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link. Open the downloaded file, follow onscreen instructions and complete installation
• Try printing and scanning from your PC again and check.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[Derick-Mojacar]

Thank you for taking the time to help sort the problem. 

Both functions now work from my computer.  The  'Driver check' shown in red on the "scan doctor" has gone.  The 'Device status' continues to show on both print and scan, but I can use the printer and scanner despite that.  At least I can continue to  print text and scans pending looking for a replacement printer. 

Very Best regards.

[atharva_gp]

@Derick-Mojacar,

Glad to know that the issue is resolved.

Please feel free to contact us if you need any further assistance.

Cheers!