Print deleted stuck in queue

[Lisa991]

I had a document that wouldn't for some reason print.  I deleted it but its stuck in the print queue and I cant print anything else.  Says its been deleting biut its over  aday.  Ive switched printer on and off and tried to delete it when printer "offline" but can't sort it.  I'm on an old version of windows 10

[asmita6658]

@Lisa991

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the print job is stuck in the queue. 

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Delete job files and restart -
1) Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
2) In Windows, search for and open Services.
3) In the Services window, right-click Print Spooler, and then select Stop.

4) After the service stops, close the Services window.
5) In Windows, search for and open C:Windows\System32\Spool\PRINTERS.
6) Delete all files in the PRINTERS folder.
7) Shut down your computer.
8) Connect the printer power cord to the power outlet, and then turn on the printer.
9) Turn on the computer, and then try to print. If the issue persists, continue to the next step.

Step 3 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[Lisa991]

Hi, I'm not sure what i did as I managed to delete eventually without needing to do what you suggested.  Thanks anyhow!

[asmita6658]

@Lisa991

That's great! Happy to hear that. 

If you need further assistance feel free to reach out to us. 

Have a great day!

To help the community find this post, click here to access our public post and Select - "Accept as solution".