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HP Recommended
HP LaserJet Pro MFP M29w Printer
Microsoft Windows 10 (64-bit)

Is there an issue with the Printer Driver for the LaserJet Pro MFP M29w Printer?  My printer was off line due to a router change.  I have fixed the issue on the printer side, but now my laptop and printer are not communicating.  I have rebooted, uninstalled and reinstalled the printer software, used the HP Print and Scan Dr.  Nothing is working.  The message in Settings is  - Driver Is Unavailable.  Any help would be appreciated!

1 REPLY 1
HP Recommended

Hello @DW2022 .

Please check the printer status as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click the name of your LaserJet Pro MFP M28-M31 series printer, then click See what's printing or Open queue.
  4. Click Printer, and then uncheck Pause Printing and uncheck Use Printer Offline and close all windows.
     
  5. Try to print.



If the issue continues, please configure a new port as follows:

  1. On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
  2. Type control printers, then press Enter key. The Devices and Printers window opens.
  3. Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
  4. Select Standard TCP/IP Port and click New Port....
  5. Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

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