Print driver not loaded on Windows 11 for OfficeJet Pro 9010 series

[MatthiasHae]

Hello, since the last update from HP and Windows 11 the print driver is not installed anymore. I de-installed the whole printer and installed all again. Windows 11 Updates are all installed and the notebook is running without problems. Does someone have an idea?

[Sneha_01]

Hi @MatthiasHae,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with driver issues, especially after updates. Here’s a step-by-step guide to hopefully resolve the print driver issue for your HP OfficeJet Pro 9010 series on Windows 11:

Uninstall the Printer and its Drivers:

• Open Settings from the Start menu.
• Go to Apps > Apps & Features.
• Search for any entries related to your HP printer or the HP software, select each, and click Uninstall.
• Restart your computer after uninstallation is complete.

Clear Printer Drivers:

• Press Windows + R, type printmanagement.msc and press Enter. (Note: If printmanagement.msc is not available, you might need to access it through the Control Panel under Administrative Tools, or this feature might not be available on Home editions of Windows.)
• In the Print Management window, go to All Printers and delete any printer that refers to the HP OfficeJet Pro 9010.
• Then, go to All Drivers under the Drivers section. Find the HP OfficeJet Pro 9010 drivers, right-click them, and select Remove Driver Package.
• Restart your computer.

Download and Install the Latest Drivers:

• Visit the HP Support website: HP Customer Support - Software and Driver Downloads
• Type "OfficeJet Pro 9010" into the search box and submit.
• Ensure the website detects your operating system correctly or manually select Windows 11 from the list.
• Download the most relevant drivers, typically labeled as either the full software package or just the basic drivers if you prefer a lighter installation.
• Install the downloaded drivers by following the on-screen instructions.

Connect the Printer Again:

• Connect your printer to the computer either via USB or over your network.
• Turn it on and wait for Windows to detect it. If Windows prompts to install any more drivers, allow it to do so.

Check HP Smart App:

• Consider downloading the HP Smart app from the Microsoft Store if you haven't already. This app sometimes helps in managing printer settings and troubleshooting.

Set as Default Printer:

• Go to Settings > Bluetooth & Devices > Printers & Scanners.
• Select your HP printer from the list, and click on Set as default if you want this printer to be the default.

Test the Printer:

• Try printing a test page to ensure everything is set up correctly.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support