Print in color is selected, but Tango AirPrint is printing a preview doc in B&W

[sambones]

Print in color is set in print dialog, yet prints come out B&W 

[Kuroi_Kenshi]

Hi @sambones,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Cartridge Levels:

• Open the HP Smart app on your iOS device.
• Select your HP Tango printer.
• Check the estimated ink levels. If any cartridges are low, consider replacing them with genuine HP cartridges.

Check Printer Settings:

• In the print dialog, double-check that "Color" is selected for printing.
• Ensure that the printer is not set to print in grayscale.

Cleaning and Alignment:

• Use the HP Smart app to clean the printheads and align the ink cartridges. This can resolve issues related to print quality and color.
• Follow the in-app instructions within the HP Smart app for these maintenance options.

Update Printer Firmware:

• Make sure your printer’s firmware is up-to-date. Firmware updates can fix bugs and improve performance.
• Use the HP Smart app to check for updates in the printer settings.

Try a Different Printing App:

• If you are using AirPrint directly from another application (like Photos or Safari) and it defaults to black-and-white:
• Try printing from the HP Smart app to see if the issue persists.

Reinstall Printer on iOS:

• Remove your printer from the iOS device list and add it again; this can sometimes resolve printing glitches.
• Go to the iOS settings, remove the printer, and then reinstall it through the HP Smart app.

Check Printer Configuration:

• Ensure that your printer is configured correctly in the HP Smart app.
• Verify that all updates are installed and settings are correct for color printing.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,