Print no text

[Robert109]

After the latest update of Windows 10 (version 1709, build 16299.192) my D5160 does not print any text from Word, Excel or Wordpad fles. If I convert these files to a pdf document, then the text wil be printed.

Figures and photo's in a Word document are printed also without any problems.

How can I solve this problem ?

[KrazyToad · Accepted solution]

Hi @Robert109

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to print from MS Office but you can print PDF documents.

I could help.

I would request you to uninstall the printer driver.

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
 

Restart the computer and printer, download the Full Feature Software from Here and follow the onscreen instruction.

Try printing a Word document

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[Robert109]

Hi KrazyToad,

Thanks for your effort, but after I posted the question on this forum, I deleted and re-installed the printer

and to my surprise, the problem was solved.

[KrazyToad]

Hi @Robert109

I'm glad you were able to get this issue sorted out. Do visit our HP Forums and drop us a Message anytime you need help.

Thank you. 🙂

[jennagain]

None of the black text is printing...I have uninstalled and reinstalled, inserted new ink cartridge, tied printing from other computer or my phone but it still doesn't print the black text.....any suggestions?

[Robert109]

Hello Jennagain,

You did all of this ?

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
 

Restart the computer and printer, download the Full Feature Software from Here and follow the onscreen instruction.