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HP Recommended
HP Photosmart C8180 All-In-One
Microsoft Windows 10 (64-bit)

Since i have Windows 10 on my desktop I cannot print Photo's anymore on premium Photopaper format 10 x 15.

I also cannot print Recto-verso anymore  or print more than one Exel-sheet on one page.

I tried te install the new driver for windows 10 but it does not work due to a sytem error (in Windows 8.1 that i upgraded to Windows 10).

I got from HP a file to repair that fault in Windows 8.1 so that I could try again to install te driver, but it still does not work.

I think there is no solution for my problem, unless a new printer.

Thanks to anyone who could give me good advice an have a nice day.

Ambidexter46.

1 REPLY 1
HP Recommended

@Ambidexter46 Let's start with running the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: click here

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee


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