Print preview Support

[JoeJrJd]

I have a HP Envy Photo 7120 and am trying to get the print preview app.

I have tried a lot and nothing works.

The screen comes up " No Print Preview on this App"
"

[Elohi_NR]

Hi @JoeJrJd ,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be to troubleshoot and still not see the results you're looking for—it can be really discouraging. Let's try to get this sorted out.

• Are you trying to access the print preview through a specific app or directly from the HP Smart app?
• Does this issue occur with all types of documents or just specific files or apps (e.g., PDFs, Word documents)?
• Have you checked if the HP Smart app and your printer's firmware are fully updated?

Let's try these steps. 

• Update the HP Smart App: Ensure you have the latest version of the HP Smart app installed on your device. If not, update it via the App Store or Google Play Store.

• Check Printer Firmware: Visit the HP support website and download the latest firmware for your HP Envy Photo 7120 to ensure compatibility with the print preview feature.

• Use a Different App: Test printing from another app, such as your browser, Word, or another document viewer, to see if the issue is specific to one app.

• Adjust Print Settings: Within the HP Smart app or print dialog box, look for settings related to print preview or print preferences. Enable the preview option if available.

• Reinstall the HP Smart App: Uninstall the app completely, restart your device, and reinstall it. Then, reconnect your printer and test again.

Hope this helps! Keep me posted for further assistance

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