Print queue does not clear after printing

[bdtaxis]

After printing any work my print queue does not clear, so when I want to print something else it will not print. I use Print and Scan Doctor to clear the spool. That works so I can then print but then if I want to print something else and click print the same thing has happened, print queue not cleared. some times I have to do this lots of time, taking up lots of time.

it is as you know very annoying. I am on windows 10. 64 bit. Can this be fixed at a print workshop.

[Flower_Bud]

Hi @bdtaxis,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your printer will not print after one print job, since print job gets stuck in the queue.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it was working fine?

Did you make any recent hardware/software changes? 

Let's try these steps to resolve the issue: 

Step 1: Delete job files and restart:

Whenever a print job is sent to the printer a file is created in Windows. Sometimes these files become corrupt and cause problems. To properly reset your printing environment, delete these print job files manually and restart both the computer and the printer.

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

3. Open Windows Services using one of the following methods:

   • Search Windows for services, and click Services in the list of results.

   • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

4. Scroll through the list of services and find the name Print Spooler.

5. Right-click Print Spooler and select Stop.

   Figure : Stop selection for Print Spooler Service

   

6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

7. Delete all files inside the PRINTERS folder.

8. Shut down your computer from Windows.

9. Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

10. Turn on the printer using the power button on the printer.

11. Turn on the computer and wait for Windows to open.

12. Try printing again and note what happens.

    • If the printer prints, you are done.

    • If the print job becomes stuck again, continue to the next step.

Step 2: Uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

For more troubleshooting steps, refer to "Step 4: Other things to try" from the article: Print Jobs Stuck in Print Queue (Windows)​​​​​​​

Keep me posted how this goes!

Have a great day,

Cheers 🙂