Printer 107a doesnt work with toner 106a

[Ihor6]

Hello,

I bought a printer in Thailand that used the 107A toner. After moving to Poland, I ordered the 106A toner, which should be compatible with my printer. However, after replacing the cartridge, I received the message: "Toner cartridge not compatible."

Could you please help me resolve this issue?

Thank you.

[VikramTheGreat]

Hi @Ihor6,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that you have an HP Laser 107a printer and recently moved from Thailand to Poland. After changing the cartridge, you're now seeing a 'Toner Cartridge Not Compatible' error. Could you please confirm if you have performed a regional reset on the printer before using the new region-specific cartridge? Let me know, and I'll be happy to assist you further

Let me know

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[Ihor6]

Hi @VikramTheGreat,

I not preformed regional reset for my printer and I don't know how to do it.

Could you assist?

Thank you.

[Ihor6]

hey VikramTheGreat

any updates?

[VikramTheGreat]

Hi @Ihor6,

May I know if have you tried and installed the drivers and if have you arranged the ink cartridges for the region?

Please help us with the Printer serial number or the product number in a private message for further assistance.
 

Here is the link to find the product number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
 

VikramTheGreat

HP Support

[Ihor6]

done

please check your PM