Printer Configuration

[RB_HAMR]

HI

I have an HP Color LaserJet MFP M283fdw. Everything is configured as required. 

But on a restart the printer loses the address book names and SMTP address. 

I have saved config, but at every reset it returns to an earlier configuration.  

[Hawks_Eye]

Hi @RB_HAMR 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Check Firewall & Security Settings

• Ensure your firewall or antivirus is not blocking the printer's email function.
• If using a company network, check with IT support about SMTP restrictions.

Update the firmware on an HP printer

HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.

Click on the link below for instructions on how to update the firmware of your printer.

https://support.hp.com/in-en/document/ish_1776648-1643972-16

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[RB_HAMR]

Hi Hawks_eye

Thanks for the reply. I have tried all the below and the firmware is upto date. 

The printer still loses some config after a restart. 

SMTP gateway and address book reverts to a past saved listing

I have tried a factory reset but that also doesnt seem to purge all settings. 

Where does the printer save the config? is this a config file. Am i able to remove and start afresh 

[Hawks_Eye]

Hi @RB_HAMR 

Thanks for troubleshooting, I appreciate all your efforts and patience.

I'm sending out a private message to assist you with the next course of action. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an amazing day!

Regards, 

Hawks_Eye