Printer Driver Installer Will Not Cancel

[dmob27]

I tried to update the printer driver on my HP Photosmart Premium 309g-m using Windows 10. The installation failed and the Installer is now stuck in a loop of trying to install the driver which always fails. It then "removes the failed installation" restarts my computer and tries the install the driver, which always fails. I tried using the Task Manager to close the app but it just keeps reappearing and looping all over again.

Help, please. Thanks

[The_Fossette]

@dmob27

I reviewed your post and I understand that you are facing issues installing the printer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you root uninstall the printer and then try installing the printer and check.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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