Printer Driver Software Failure to Install

[Sandy441]

Attempted to scan a document on the printer - when the scan did not appear to be working, I terminated the attempt.  I now find that I cannot print a document from any of my applications - indication is that the printer is not connected.  I uninstalled the HP printer application and attempted to reinstall, to no avail - I get an "Installation Failed" dialogue box and following the directions does not solve the problem.  At some point in working through this I have also received the message "The following application should be closed : HP Laserjet Professional M1210 MFP Series Receive Fax Service" - I have checked the Task Manager Background Processes list and can find no mention of this application running.  Another anomaly - I cannot remove the M1210 MFP printers from the control panel Devices and Printers list (up to 6 listings for the same printer).

[The_Fossette]

@Sandy441,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check whether the issue is resolved.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

https://support.hp.com/in-en/drivers

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Sandy441]

Sorry for the delay in response.  Completed all steps up to and including downloading the driver file from the HP website.  File does download and I have located in the "download" folder - double clicking does install the file, but nothing happens after that. Have tried several times to no avail. 

[The_Fossette · Accepted solution]

@Sandy441,

It is great to have you back and your patience is greatly appreciated.

I recommend you create a new user account on the computer and then install the printer and check.

Follow the steps in the below artilce to create a new user account.

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Sandy441]

Thank you - problem solved.

[DavidSMP]

@Sandy441,

I am glad that the issue is resolved. As @The_Fossette is out for the day, I am responding on his behalf.

Thanks and have a blessed week ahead.