Printer Driver Unavailable

[blyangela817]

I am using the printer HP OfficeJet Pro 6970 series for some reason it says the printer driver is unavailable. I have tried to do everything and I mean everything. I have turned off the laptop restarted the printer. I have removed the driver by using the Winder+R series then I went to the [edit] to add the driver from the website and follow the guidelines there but form there I am still getting the same error message. What on earth am I doing wrong. I  need my printer to work from home and to do school from home. I have connected the WIFI it shows that there is an excellent connection. I need help, can anyone help me. Is there a number that I can call that can walk me through this process please.

[CE19LDB]

I have the same problem too with my Envy 4520. It prints fine off my windows 7 laptop not this windows 10 one. it was fine till a few days ago

[blyangela817]

I went ahead and called the support for HP and they were super helpful just google the number that is the best option and they will help you from there because all these other options weren't helping me.  Sorry

[Dragon-Fur]

@CE19LDB 

I suggest you create a new post of your own.

Explain what you have tried and provide all relevant information.

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For those reading:

The official HP 123 site is where you can find the appropriate (and free) software and drivers for your printer.

The official HP 123 site is not a website where odd chat boxes pop up on the screen and someone tries to offer you "Services" if you would just give out your credit card and information. Not.

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

Beware of Fake 123 printer sites

• There are several “fake” sites listed (in search engines) for “123” – please make sure you are using the actual “HP” site.

• Notice the website address – the real HP site does not contain any extra verbiage.  For example, there is no “setup” or other extra bits in the address.

• HP websites are the only websites allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.  Example:  “© Copyright <year> HP Development Company, L.P.”

• If you are asked for money to correct "issues" on your computer OR if the “help” wants to log into your computer, you are using a “fake” site. Do not give these people your information! 

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

Document includes links to USA and Canadian authorities to report the incident.

Excerpted

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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READ:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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check single or multiple devices.

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Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

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• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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