Printer Driver Update Question

[Prius4Driver]

HP Office Jet 5255 bought refurbished about 4 years ago. In my settings, it says "Driver is Unavailable."  Found info on HP site that I can't understand about updating OS, but this 1 year olddesktop has windows 11.  Printer qui scanning to computer--used to work.  Printer is old--new one will cost less than my computer tech's fee!  Best to get new printer?

[Rainbow23]

Hi @Prius4Driver,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing driver issues with your HP Office Jet 5255 All-In-One Printer.

Please follow the steps listed below to uninstall and reinstall the drivers.

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab.

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows.

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Note:

If you are unable to remove the printer drivers, then please follow the steps listed below to stop print spooler:

- Turn off the printer, and then unplug the power cord.

- In Windows, search for and open Services.

- In the Services window, right-click Print Spooler, and then click Stop.

- Now remove the printer drivers and restart the computer.

Once done, please download and install the software from this weblink. 

Let me know if this helps.
Take care and have a great day ahead.

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