Printer Driver for Mac OS Big Sur 11.2

[Monicat1]

My old Photosmart 7520 will not work with iMac OS Big Sur 11.2, and the only printer driver available is for version 11.0.

Can I use HP Smart to work around this dilemma?  If so, how?  Thanks!

[Kumar0307 · Accepted solution]

@Monicat1, Welcome to the HP Support Community!

This printer is AirPrint compatible. Install the printer using AirPrint driver

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete this printer entry.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Under 'kind', select 'Bonjour multifunction'

Try to print.

Yes, alternatively, you may also use the HP Smart app to print from your MAC

You may download this app from the App Store.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Monicat1]

Well, I don't know why Easy Start worked, but I'm glad it did!  I first got a message that there was no driver available, but I clicked continue anyway, and with a couple of more clicks, I got a message that it worked.  I just printed a word doc.

Thanks so much.  I really appreciate your helping me to solve this problem.

Best regards.

[Kumar0307]

@Monicat1

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[kcantrell]

I am having a similar problem. I've done everything you described above, and my printer will print but it will not scan. The scanner will not connect with my computer no matter what I try.

[Kumar0307]

@kcantrell, Welcome to the HP Support Community!

• To assist you better, what model printer are you using?
• Refer to this document to know how to find the Product Name or Product Number.
• Which app are you using to scan? Do you get any errors?
• Refer to this document for more info on scanning - How to Scan

Keep me posted.​​​​​​​

[kcantrell]

Hi Kumar,

Thank you for the supporting documents! i downloaded HP Smart and finally got everything to work again. The printer/scanner had worked without problems for several years until the recent problem between the Catalina update and HP software.

You might want to make a note of what the original poster mentioned- that when we run Easy Start, we get to a screen that says "we were not able to automatically locate any software options for this product. Please go to the HP Website and search for product solutions there. www.hp.com/support." I had tried this, and it just put me on an endless loop of being referred back to Easy Start. It wasn't until I read the original post here that I tried just hitting "Continue" despite the error message. 

I see what HP is trying to do to make this process more streamlined, but it isn't quite there yet. 😁 

Thanks again for your help. After hours of getting nowhere, I was about ready to find the baseball bat and impose the final solution on this printer. 

[Kumar0307]

@kcantrell

I will pass on your feedback to the respective team of Engineers at HP. We will work on the HP Easy Start app.

Keep me posted for any other assistance.

[DougLeBoug]

I have a 2019 Mac Pro desktop running OS 11.2.3 . The HP website that is supposed to provide access to firmware and driver updates does not work at all, none of the links appear to be active

[DougLeBoug]

Dear Kumar,  I use a 2019 Mac Pro desktop running OS 11.2.3 . The HP website that is supposed to provide access to firmware and driver updates does not work at all, none of the links appear to be active.  Please pass on this unfortunate fact to the HP engineers.