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‎02-22-2024 02:17 AM

HP Recommended
Operating System: Microsoft Windows 11

No matter what I try (uninstalling, installing, reset printer) I cannot get my HP envy 6000e installed since the latest windows update please advised (I have tried disconnecting wifi, tried plugging directly into laptop, tried HP smart to no avail 

I have tried all the updates. I keep getting the message of driver unavailable, and printer offline 

2 people had the same question
1 REPLY 1

‎02-22-2024 07:56 AM

HP Recommended

Hello @CHou222 ,
Welcome to the HP Support Community!

 

Here's what you need to do:

  1. Uninstall HP printer software, and then remove the printer from your Devices list. 
  2. Restart the PC
  3. Close all programs
  4. download only this complete package: HP Universal Scan - Full Feature Software and Driver 
  5. Close all programs
  6. Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the EXE,
    File name: Full_Webpack-51.10.6089-SJ0001_Full_Webpack.exe (411.2 MB)
  7. The installation was completed successfully, now you must ...
  8. Restart the System again
  9. Now the installation is complete.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
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