Printer Driver will only download to 99%

[Debinmt]

Hi,

I just set up the new computer - HP Slimline Desktop PC 270-p0x - all fine until I tried to print.  The printer wasn't recognized, so I went to the download section at HP;  I have tried several times, but the download always ends at 99%.  Any help you can give me would be much appreciated.  Thanks

[Debinmt]

Hi - debinmt back again . . . 

While I was waiting for a reply, I read other blogs and suggestion to restart sounded like a plan.  I restarted and I am printing away.  Thanks for thinking about a solution - all is good here!

[Dragon-Fur · Accepted solution]

@Debinmt

Full Feature Software for your Printer:

HP Officejet 7310xi - HP Photosmart and Officejet Full Feature Software and Drivers

How-to-install video help is available near the bottom of the Software and Drivers support page

Commentary

The printer software, although it is rated for Windows 10, is quite old.  It may have issues in spite of the "rating" to run on your new Windows 10 Operating System.

Nonetheless, the installation package should at least download to the computer -- I should think that issues you see later (if you do have problems) should not be apparent just trying to get the package onto your computer.

Consider / Try

• Try using a different browser for the download.  For example, if you are using Edge, try Chrome or Firefox
• Restart everything, including your router to ensure a "clean slate" (nothing weird going on in the network connection)

Nothing works - Piles of Rubbish

If all else fails, consider using the Add-a-Printer procedure to install the printer using Windows built-in drivers.  Add-a-Printer / Windows drivers provide basic print function.

• HP Printers - Installing and Using the Windows Built-in Print Driver

Description:  This document is for HP printers that do not have a full feature HP driver for Windows 10, Windows 8, Windows 7, or Windows Vista.

If a full feature driver from HP is not available for your printer, you must install the built-in print driver.

If the full feature software does not install or if the software does not work as hoped, use the Add a Printer procedure to look for and install Windows drivers for the printer.  Assuming THIS works, you may at least have limited print function.

• NOTE: The “Full Feature Software” solution for older printers may not work in Windows 10 Fall Creators – Please use Windows Update to install your printer: HP Printers - Installing and Using the Windows Built-in Print Driver

Example – Add a Printer

Control Panel > icon view > Devices and Printers > Add a Printer

Click The printer that I want isn’t listed

Click Add a Local or Network Printer…

Click Next

Choose a Printer Port menu:

Use an existing port drop-down list, select LPT1: (Printer Port)

[ NOTE for USB:  Look for USB001 or other USB00# > Select the highest Port listed ]

Install the Printer menu:

Left column:  HP

Right column: Scroll, search, select (click) printer

And / or if your Printer is not found in list:

Click Windows Updates

Wait several minutes for list to update

Left column:  HP

Right column:  Scroll, search, select printer

Choose a Printer Port menu:

Use an existing port drop-down list, select LPT1: (Printer Port)

[ NOTE for USB:  Look for USB001 or other USB00# > Select the highest Port listed ]

Click Yes to “…allow this app to make changes to your device” (UAC)

Optional: Type a printer Name or use the default

Next > Wait for printer software to install …

Next >

Click Share this printer so that others on your network can find and use it

Optional:  Fill in information for printer location and a comment

Optional:  Click Set as the default printer

Optional:  Click to Print a test page > Finish

Reference and places to look for help

Printer Homepage – “Things that are your printer”

Drivers / Software, Videos, Advisories, How-to, Troubleshooting, Manuals, Product Information, more

HP Officejet 7310xi All-in-One Printer

Scan options ...

Depending on your Operating System version (and printer model), there are several methods and programs are available to supplement your printer’s Scan capabilities!

Dragon Document – Collection of Help, suggestions, links to how-to videos, and examples: 

Scanning Program Options

Topics / Sections – various, including:

• Know and Understand Scan DPI / Scan Resolution options

• HP Scan Extended – Exceptional standalone free scan program:  Single, Multiple scans, image and PDF scans, Auto-Crop!  Download, save, and install to use.

• NAPS2 -- Not another PDF Scanner – free standalone program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

• Printer Software (Full Feature Software > Printer Assistant > Print, Scan & Fax > Scan a Document or Photo)

• HP Scan and Capture from Windows Store (Requires Windows 8 or higher)

• Webscan (Printer must be on the network - Does not require installed printer software)

• And others…

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