Printer Drivers won't install on wireless

[willsmith989]

I have been having the same problem and I have an 8610 all-in-one and am running Windows 10. I had to reset my pc a while back and since then I have received the same answer every time I re-install. I connected an ethernet cord and got the same results. I have not checked the IP addresses to see if they are the same but will do that.

Misery may love company but it also would love some workable solutions too. :)!

[Dvortex · Accepted solution]

Hello, @willsmith989 – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’d like to be of your assistance!

I see that you are facing issues while installing the Officejet printer. Try the steps below to try and fix the issue:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer”  – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Now, go to http://hp.care/2o7nqnV to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Let me know if that helps!

Cheers 🙂
 

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[willsmith989]

Good Morning! I followed your instructions and came up with the same results. I contacted Cox McAfee team to see if the firewall could be the problem. He suggested that it could be an IP address that is incorrect.  It doesn't look like an IP address but here it is. CN48MD30FD. Prod. # A7F6YA. The network printer IP is 192.168.0.6. I am using a panoramic wireless modem from Cox on Windows 10.