Printer Envy 4500 will not recognize printer driver on my second windows 10 computer

[Steve13027]

Printer Envy 4500 will not recognize printer driver on my second windows 10 computer.  Have tried everything.

[praveen196]

@Steve13027 Welcome to HP Community!

I understand that the Printer Envy 4500 will not recognize the printer driver on the computer.

Please check for the windows update.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Please Use HP Print and Scan Doctor 

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.  

For more information, go to https://support.hp.com/us-en/topic/printscandoctor 

Please perform the clean reinstallation of Pre-installed HP drivers

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

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