cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
218
Flag Post

Printer Firmware Update Problem

HP Recommended
Hp officejet pro 9025
iOS

New hp 9025 printer firmware updates do not download.  Kicks printer off internet.  Auto update feature can’t be turned off and trys to update printer every 4 hours kicking printer off.  
hp has not yet been able to resolve.   Actions taken unplugged and plugged router and printer, re-setup printer, checked internet speed and ok, turned off direct print, eprint, bluetooth, 5g,    No success.  

2 REPLIES 2
Highlighted
HP Support Agent
HP Support Agent
14,452 14,454 1,424 1,657
Message 2 of 3
Flag Post
HP Recommended

Hi @Passport1

 

Welcome to the HP Support Community. I'd be happy to assist you with the firmware update. 

 

Let's try these steps to reboot the router, printer and your iOS device -

 

1) Turn off the Router, Printer, and the computer/ iOS device.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer/ iOS device.

 

Try updating your iOS device using these steps - Update your iPhone, iPad, or iPod touch 

 

Also, try updating the printer's firmware through the HP Smart app. Refer to this document for step by step instructions - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Your solution might work but not how I fixed this down load.  Don’t know if auto download issue is fixed long term so may try your recommendation later.  

 

How I fixed immediate download issue. This was a Mac.  Instead of safari briowser I opened Chrome browser    I typed in ip address that took me to hp page and clicked on download update.   Nothing happened and printer screen froze.   I closed chrome and unplugged printer.   When I plugged it back in the printer started the download.   I am not certain how these actions fixed problem.  

 

The printer is mandatory set on auto download firmware and I can’t change it.   I have no certainty next time there is an update the auto download will work.  When it doesn’t it continuously throws the printer offline.    I shouldn’t have to go through all the every time there is a download.  

 

Thanks fot your help.   

 

 

 

 

 

 

 

 

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation